Rob Scarcella Jr.

IT Specialist and Full Stack Developer

• Provide On-Site IT Administration in business and local government environments surrounding Missaukee and Wexford Counties in Northern Michigan.
• Continuously monitor assets and respond to active alerts and threats in RMM (Atera) and EDR (SentinelOne).
• Maintain up-to-date technical knowledge and implement the latest security practices such as MFA (Duo) and EDR.
• Analyze and execute installation procedures for hardware, network, security, and backup solutions catered to each organization.
• Develop and maintain websites and custom web applications.
• Maintain internal and client IT documentation (Hudu).

Notable web applications I’ve developed while with Allpro Technology:

• Helping Alice A Utility Assistance and Foreclosure Assistance program for the United Way.
• Secure Password Vault to share credentials sharing for both internal and clients.
• Allpro Insulator Resource Portal which is a training and resource portal providing eLearning for Allpro Insulation Software.
• Wreath Raiser Fundraising program for organizations and schools.

General Foreman and IT Specialist

(A fire in the facility resulted in complete loss of production capabilities and the company shutdown)

• Promoted to General Foreman in March 2019 based on exceptional performance.
• Supervised 15 to 30 production employees, including:
  • Performance evaluations.
  • Company policy enforcement.
  • Tracked and reported daily production data.
  • Work assignments and scheduling.
• Assessed and optimized performance of IT systems.
• Drove IT strategy development and innovation based on continuous research.
• Conducted troubleshooting of hardware and software.
• Programmed and carried out routine maintenance of technology-related aspects of industrial equipment, such as USNR’s MillExpert, Lucidyne’s Grade Mark Reader, and Baxley Automation.
• Developed the company website and a complex web-based asset-management, inventory, purchasing, and maintenance system.
• View Letter of Recommendation

Self-Employed / IT Specialist

• Diagnosed and resolved desktop, server, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
• Provided troubleshooting for Windows server environments (Windows Server 2003, Windows Server 2008, Windows SBS 2011, Windows Server 2012, Windows Server 2016), along with Active Directory, Exchange 2007 / 2010, backup software, and patch management.
• Performed on-site analysis, diagnosis, and resolution of complex desktop issues for end-users, and recommended and implemented corrective solutions.
• Managed various infrastructure projects from start to completion, such as hardware upgrades and system implementations.
• Maintained communication and relationships with businesses and key clients.

Self-Employed / Full Stack Web Developer

• Designed, developed, and maintained custom websites and applications to meet customer needs, while maintaining coding standards and software development practices.
• Acted independently and communicated effectively with customers regarding the technical details, requirements, and goals of their projects.
• Developed across many platforms including WordPress, CodeIgniter, IPB (Invision Power), and Joomla.
• Administered servers and MySQL databases in a hosting environment.
• Identified, troubleshooted, debugged, and resolved existing issues for other developers.

Retail Sales & Cellular Associate

• Maintained a comprehensive working knowledge of the store’s products and services.
• Advised and assisted customers with services for Alltel Communications, DirecTV, and HughesNet.
• Accurately setup accounts, so customers were ready to use their new devices and plans.
• Identified solutions and provided support for customer billing, technical and/or account issues.
• Performed routine inventory counts ensuring stock and organization.
• Provided computer sales and service to local customers.

Network Engineer / Technology Specialist

• Received incoming customer calls for trouble/technical support.
• Provided troubleshooting of various levels of Ethernet and IP related issues related to the following ISP services – Dialup, ISDN, T1, DSL, and Wireless.
• Configured WAN and LAN routers and related networking equipment.
• Evaluated network performance data to ensure sufficient availability, speed, and to identify network problems.
• Monitored and maintained a wireless network with 100+ access points and 400+ nodes.

Computer Science

• I attended Kirtland Community College for one semester to study the course “A+ Hardware” and enhance my technical knowledge and gain a better understanding of computer hardware. I had intentions to further my education in pursuit of a degree, but due to personal reasons, I made the difficult decision to pause my education after successfully completing the hardware course.

High School

• Special curriculum classes included Business Ethics, Accounting, Advanced Computers, and Robotics.
• Maintained a 3.0 GPA average.
• Proud Mio Thunderbolt!
• View Diploma